FAQs
Frequently Asked Questions (FAQs) - LAN Studio
1. What types of products does LAN Studio offer?
LAN Studio specializes in elegant vases and a wide range of home decor products. Our collection includes decorative vases, candle holders, picture frames, and other stylish accents designed to enhance your living space.
2. Where can I purchase LAN Studio products?
You can purchase our products directly from our website at lanstudiodesign@outlook.com.
3. What materials are your vases made from?
Our vases are crafted from a variety of high-quality materials, including ceramic, glass, metal, and resin. Each material is chosen for its durability and aesthetic appeal.
4. How do I care for and clean my LAN Studio vase?
The care instructions for our vases depend on the material. Generally, for ceramic and glass vases, use a soft cloth and mild soap to clean. Avoid abrasive cleaners. For metal vases, a non-abrasive metal polish may be used. Refer to the specific care instructions included with your purchase for detailed guidance.
5. Can I return or exchange an item?
Yes, we accept returns and exchanges stick to the exchange policy accordingly. Items must be in their original condition and packaging. To initiate a return or exchange, please contact our Customer Service team at lanstudiodesign@outlook.com for further instructions.
6. How long does shipping take?
Shipping times vary depending on your location and the shipping method selected. Typically, orders within the continental U.S. are delivered within 5-7 business days. International shipping times may vary. You will receive a tracking number once your order has shipped so you can monitor its progress.
7. Do you offer gift wrapping services?
Yes, we offer gift wrapping for an additional fee. You can select this option at checkout, and we’ll ensure your item is beautifully wrapped and ready to gift.
8. Are your products eco-friendly?
LAN Studio is committed to sustainability. We use eco-friendly materials and practices wherever possible, including recyclable packaging and low-impact production processes. Look for our eco-friendly product labels for items that meet our green standards.
9. How can I contact LAN Studio’s customer service?
You can reach our Customer Service team via email at lanstudiodesign@outlook.com. Our hours of operation are Monday through Friday, 9 AM to 6 PM (EST).
10. How can I stay updated on new products and promotions?
To stay informed about our latest products, promotions, and news, subscribe to our newsletter at the bottom of our website. You can also follow us on social media platforms like Instagram, Facebook, and Pinterest.
11. Do you offer wholesale or bulk purchasing options?
Yes, we offer wholesale opportunities for retailers and bulk purchases for special events. Please contact us at lanstudiodesign@outlook.com for more information and to discuss your specific needs.
12. Can I customize or personalize products?
Currently, we do not offer customization or personalization options. However, we are always looking to expand our services, so stay tuned for updates!
13. What if my product arrives damaged?
If your item arrives damaged, please contact our Customer Service team within 48 hours of delivery. Provide your order number and photos of the damaged product, and we will work with you to arrange a replacement or refund.
14. Are there any care instructions for specific decor items?
Yes, certain decor items like candle holders or frames may have specific care instructions. Please refer to the care tag or instructions included with your product for detailed information.
Yours,
LAN Studio Team
